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How do I schedule an appointment? How do I schedule an appointment? Established Patients: Please call our office at 828–678–9352 to schedule an appointment. Select option 1 from our automated menu. We maintain a busy practice, so you may be directed to leave a message in our appointments voice mailbox. Please be assured that we will contact you as quickly as possible, usually within 24 hours, to help you schedule your appointment. Please have your insurance information available when scheduling your appointment. Prospective Patients: Our practice is currently full. We are accepting a limited number of new patients, but we require a new patient set up fee of $500. This fee covers all non-reimbursable services necessary to establish a complete patient profile for our practice. The new patient fee must be paid in full prior to your first appointment. Additionally, we require a complete health history before we can schedule your first appointment. For more information about establishing care with our practice, please review the Prospective Patient Information on the Appointments section of our website. What if I have an emergency or need urgent care? Emergencies should be handled in accordance with their severity and the guidelines provided by your insurance company. Life or Limb-Threatening Emergencies In the event of a life or limb-threatening emergency, you should call 911 and/or go to the nearest hospital emergency room and have them notify your family physician upon your arrival. Urgent Care During Business Hours In the case of an urgent situation that is not life or limb-threatening, please contact our office at 828–678–9352. Select option 1 from our automated menu to make an urgent care appointment. If you are directed to do so, please leave a message with the nature of your problem. We check our messages frequently and will make every effort to get you into the office on the same day. If you are unable to wait, you may visit our office for urgent care needs during normal business hours. You may also choose to go directly to the nearest hospital emergency room or urgent care center and contact our office for followup care. After-Hours Minor Emergencies and Urgent Care After-hours night, weekend and holiday coverage is available by calling our 24-hour answering service at 828–765–4201. If you believe you have a medical need that cannot wait until the next business day, please call our after-hours line and an operator will page the doctor on call. What if I have a health-related question in between appointments? If you have a specific question regarding your health, symptom management, or medications, you may speak with one of our nurses by calling our office at 828–678–9352 and selecting option 4. If our nurses are assisting other patients, you will be directed to leave a message with your contact information and the nature of your concern. Our nurses check these messages several times a day and will contact you as soon as possible, usually within 24 hours. How do I request a prescription refill? The most efficient way to refill or transfer regular prescription(s) is to contact your pharmacy directly—even if the label reads “0 Refills” or “Doctor must authorize.” The pharmacy will call or fax our office for authorization. Our office processes pharmacy requests within 1 business day. We recommend that you request your refills several days in advance in order to allow adequate processing time. Please follow up with your pharmacy to check on the status of your refill request. If your last office visit was more than 6 months ago or if we have not previously diagnosed your condition, you may be asked to schedule an office visit. How can I receive a copy of my medical records? You may request a copy of your medical records or have them transferred to another physician's office or hospital as a complimentary service as long as they are faxed (which can be handled efficiently by our electronic medical records system). If you need a printed copy of your records, you will be charged 5 cents per page to cover the extra time and expense involved in creating and printing this document. To request a copy of your records, please call our office at 828–678–9352. Select option 1 from our automated menu to speak with our office staff or leave a message. You may also request copies of your medical records by emailing doctor@mtnmedarts.com. In order to process your request, we must have a signed release before releasing patient records unless we have made the referral. This release form is included in the Privacy Statement, which you can print, sign and mail or fax to our office. Please allow 48-72 hours processing time. What is your financial policy? We strive to keep our fees fair and competitive with our community. Cash, check, and most major credit cards are accepted as payment for services. We participate with many insurance plans including Medicare and Medicaid. Co-pays, co-insurance, and deductibles are due at the time of service. If we are a participating provider with your insurance company, we will file your insurance claims and accept payments from your insurance company. In order to provide this service, we will need to verify health insurance coverage with the following information:
We ask that you present your current insurance card at each visit. In order to avoid billing problems, it is vital that you provide us with updated information as the changes occur. There may be times when the patient will be asked to file his/her own insurance claims or to follow up personally with the insurance company. If the insurance has not paid within 60 days, the outstanding balance will be considered patient responsibility and payment will be due at that time. New patients are required to pay for the first visit in full at the time of service unless we are able to verify insurance eligibility and benefits before your appointment. A refund will be issued if the insurance pays for the visit. Non-insured patients will be asked to pay the balance in full as services are rendered or to make payment arrangements with the Business Office 828–678–9352 before receiving care. We do offer a prompt pay 25% discount for non-insured patients. At Mountain Medical Arts, PLLC, we endeavor to provide to our patients the best possible medical care. In return, we expect our patients to meet their financial obligations. Patients who do not make prior payment arrangements and keep them may be asked to seek care elsewhere. We value each one of our patients, and we simply ask that our patients value our services enough to fulfill their financial responsibility. What if I have a question about my account? If you have questions regarding your account, please contact Jessica at our billing office at 888-222-2125 or online at www.advancedbillingconsultants.com/contact-us. We ask that you inform us as soon as you experience any changes in your insurance coverage, address, telephone numbers, or family member/dependent status. This will help us avoid unnecessary problems or delays on your account. What are my Patient Rights and Responsibilities?
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